River Hospitality is the market leader in Europe for individual white label hospitality services on river cruise ships. In this capacity, we handle over two million passenger nights annually for international shipping companies and tour operators. We adapt to the tour operator’s corporate identity and corporate values.
We stand for “Fair Crew Work” and a high quality of service tailored to the needs of international passengers.
River Hospitality provides customized services that are individually adapted to the DNA of our business partners. Together with the tour operator, we carefully design the planning to the guests and the travel regions they are visiting. Passengers are looked after with dedicated service on the ship and can count on the warm hospitality of our experienced multilingual crew.
Strict HACCP hygiene measures and regular checks always ensure the safe operation of the ships.
The comprehensive “white label” service package for sincere hospitality on board is as diverse as River Hospitality customers.
Planning the services
Our tailor-made, modular catalog of services is based on the respective requirements and the corporate identity of the tour operator. Our hospitality services on board are jointly coordinated and carefully planned.
We achieve the high passenger satisfaction thanks to our competent multilingual international crew. Our employees form the basis for our joint success. With “Fair Crew Work” we focus on appreciation, transparency and respect, which is manifested in the labor agreement with the Nautilus trade union.
We coordinate the purchasing and the logistics of products to the ships. Due to the purchasing volume, our group of companies benefits from best price guarantees of the suppliers, which are passed on to the customer.
River Hospitality sets the highest standards for the well-being of guests and crew on board. The consistent implementation of the hygiene concept, strict audits and regular training of the crew ensure the safe and carefree travel on board.
Our own team of certified hygiene experts ensures the best possible health prophylaxis for the good of all people on board. The concepts are developed based on applicable international guidelines and recommendations.
A regular comprehensive assessment of hygiene on board the ships is the key for a safe and healthy journey on a passenger ship. Preventive measures and pandemic precaution are our standard and are regularly trained on board.
A continuous discrete monitoring protects against infestations and is part of the regular professional control on the whole ship. Should pests nevertheless come on board unexpectedly, they are sustainably controlled and eliminated using the latest technology.
An innovative and balanced food concept is part of the travel experience on the ship. River Hospitality has been pampering international guests on Europe’s rivers for years with innovation, regionalism and an empathetic crew and has been rewarded with top ratings.
Our ambitious expert team observes current and international food & hospitality trends, adapts them to the needs of international river cruise passengers and implements the concepts on board for the guest in a targeted manner.
The interior design and planning must not only comply with the building regulations and minimum requirements, but also enable efficient procedures. Our specialists assist this process and advise on kitchen design and restaurant sections on the ship. This professional support has a direct impact on the desired product, which is agreed in the catalog of services.
Menu Planning & Design
Classic or glamorous, buffet style or traditional dinner. Vegan, kosher, gluten-free – whether trend concept or theme gastronomy; the guests’ expectations are multifaceted. We advise our customers on the best possible service solution and deliver the agreed product.